Barnsbury Storage Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Barnsbury Storage to customers in the UK. By making a booking, placing items into storage, or using any related service, you agree to comply with these terms. They are intended to create a clear and fair framework for the use of our self storage and storage unit services, including rules on booking, payment, cancellation, liability, and the handling of waste. Please read them carefully before entering into any agreement.
For the purposes of these terms, references to “we”, “us”, and “our” mean Barnsbury Storage, and references to “you” or “your” mean the customer, hirer, or account holder. These terms apply whether you book a small storage space, a larger storage unit, short-term storage, or longer-term storage arrangements. Nothing in these terms affects your statutory rights as a consumer where those rights apply.
We may update these terms from time to time to reflect changes in law, operational requirements, or service standards. The version in force at the time of booking will normally apply to that booking unless a change is required by law or is expressly communicated to you. It is your responsibility to review any revised storage terms and conditions before continuing to use the service.
1. Booking Process
The booking process begins when you provide the information requested for your chosen storage service and we accept your reservation. A booking may be made online, by phone, or in person where available. We may ask for personal details, proof of identity, contact information, and any other information reasonably required to confirm your eligibility and set up the account. If the information you provide is incomplete, inaccurate, or misleading, we may refuse, suspend, or cancel the booking.Once a booking request is submitted, it is not confirmed until we have accepted it and, where applicable, received the required payment or deposit. We reserve the right to decline a reservation if the requested unit is unavailable, if the items proposed for storage are unsuitable, or if we consider the arrangement may create a risk to safety, security, or legal compliance. Any quoted prices, availability, or promotions are subject to confirmation at the time of booking.
At or before the start of the storage period, you must review the details of your storage agreement, including the unit size, access conditions, payment schedule, and any restrictions on use. By completing the booking, you confirm that you have authority to enter the agreement and that you understand these terms. You must ensure that any person acting on your behalf is authorised to do so. Accurate booking details help avoid delays and disputes.
2. Access, Use, and Storage Requirements
You may only store items that are lawful to possess and that comply with these terms. You must not use the storage space for any unlawful, hazardous, offensive, or prohibited purpose. The storage unit must not be used as a place of residence, business premises unless expressly agreed, or for any activity that could cause nuisance, damage, contamination, or interference with other customers.
You are responsible for ensuring that the goods you place into storage are properly packed, labelled, and secured. We do not inspect every item stored, and we are not responsible for verifying the contents of boxes, containers, or wrapped goods. You must take reasonable steps to protect fragile, valuable, or sensitive items, especially where they may be affected by moisture, temperature changes, handling, or long-term storage. Use of the service should be consistent with ordinary and reasonable storage practices.
You must not store items that are prohibited by law or by these terms, including but not limited to illegal substances, stolen goods, live animals, perishable food, fireworks, explosives, flammable liquids, pressurised containers, hazardous chemicals, radioactive materials, or items that may attract pests. We may add to this list where necessary to protect safety, comply with regulations, or prevent damage to other stored property. If prohibited goods are discovered, we may remove, dispose of, or report them as appropriate.
3. Payments, Fees, and Charges
All storage charges are payable in advance unless we agree otherwise in writing. Your invoice, direct debit, card payment, or other payment arrangement must be settled by the due date stated on the account. If payment is not received on time, we may charge interest and reasonable administrative fees where permitted by law. Continued non-payment may lead to suspension of access, termination of the agreement, or enforcement of any lien or other rights available to us.Fees may include storage rent, deposits, administration charges, late payment charges, charges for access cards or locks where supplied, and any additional services you request. Prices may change following notice in accordance with your agreement or applicable law. If VAT or another tax applies, it will be charged in addition to the quoted price unless stated otherwise. You remain responsible for all sums due under the account even if another person arranged the booking on your behalf.
Where a payment method fails, is reversed, or is cancelled, you must promptly provide an alternative valid payment method and settle all outstanding amounts. We may allocate payments at our discretion against the oldest outstanding balance first. If your account remains overdue, we may refuse further access until the arrears are cleared. This does not waive any other rights we may have under these terms or at law.
4. Cancellations, Termination, and Refunds
You may cancel a booking in accordance with any cancellation period stated in your agreement or confirmation. If the storage service has not yet started, a cancellation may entitle you to a refund subject to any non-refundable fees, administration charges, or lawful deductions. If the service has already commenced, charges will normally apply for the period used and any notice period required under the agreement. We recommend that cancellation requests are made in writing so that they can be recorded accurately.We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, provide false information, store prohibited goods, or create a health and safety risk. We may also end the agreement if the storage facility must close, if a legal requirement applies, or if continued service is no longer reasonably possible. In such cases, we will give reasonable notice where practicable and allow you to collect your items within the stated period.
On termination, you must remove all goods and leave the storage space clean and empty. If items remain after the end date or notice period, we may treat them in accordance with the agreement and any applicable law, including disposal or sale where permitted. Any sums owed to us may be deducted from proceeds of sale or recovered from you directly. Ending the agreement does not remove your responsibility for unpaid charges or breach-related losses.
5. Liability, Insurance, and Risk
You use the storage service at your own risk. To the extent permitted by law, we are not liable for loss or damage caused by events beyond our reasonable control, including fire, flood, theft, power failure, extreme weather, accident, infestation, or actions of third parties. We are also not responsible for indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.You are strongly advised to arrange adequate insurance for the full replacement value of your stored items. If we offer insurance or require minimum cover, you must ensure that the level of protection remains appropriate throughout the storage period. Any insurance policy must be reviewed carefully, including exclusions, valuation rules, and notification requirements. We do not accept responsibility for assessing whether your own insurance is sufficient.
You are liable for any loss, damage, contamination, pest infestation, claim, cost, or injury caused by your goods, your acts or omissions, or the acts or omissions of anyone you authorise. If your stored items damage the unit, other property, or our equipment, you must reimburse us for the full cost of repair, cleaning, replacement, and associated expenses. This includes damage caused by poor packaging, leaking containers, or undeclared hazardous materials.
6. Customer Responsibilities and Inspection Rights
You must keep your account details up to date and ensure that we can contact you promptly. You must tell us if your address, phone number, email, or payment details change. You are responsible for securing your own lock if required and for ensuring that only authorised persons can access your unit. Any loss resulting from sharing access details, failing to secure the unit, or allowing unauthorised entry is your responsibility unless caused by our proven negligence.
We may inspect a unit where reasonably necessary for safety, maintenance, legal compliance, suspected breach of contract, or emergency response. Where practicable, we will seek to give reasonable notice, but immediate access may be taken where urgent action is required. We may move, isolate, or remove items if necessary to prevent damage, address an emergency, or comply with law. Such actions will be limited to what is reasonably required.
If we find evidence of a breach, hazardous content, damage, or a threat to the premises or other customers, we may take appropriate action, including suspension of access, removal of items, or reporting to authorities. We are entitled to rely on our reasonable assessment of risk. However, this does not remove your obligation to comply fully with the agreement and applicable regulations at all times.
7. Waste Regulations and Prohibited Disposal
Barnsbury Storage is not a waste disposal service, and the storage unit must not be used as a dumping ground for refuse, unwanted goods, construction debris, or household waste. You are responsible for removing all waste generated by packing, loading, unloading, or vacating your storage space. Any waste left behind may be handled at your expense in accordance with lawful disposal requirements. We may charge cleaning, removal, or remediation fees where appropriate.You must comply with all UK waste regulations, including rules relating to controlled waste, hazardous waste, electrical items, batteries, oils, liquids, and materials that require specialist handling. You must not leave items that could contaminate the premises, attract pests, create odours, or breach environmental standards. If goods are damp, mouldy, leaking, decaying, or otherwise unsuitable, we may require their immediate removal. Failure to do so may result in disposal or further action at your cost.
Any disposal by us will be carried out only to the extent permitted by law and, where appropriate, after notice. You remain responsible for any fines, penalties, claims, or cleanup costs arising from the unlawful storage or disposal of waste. Where a product or material is regulated, you must follow the relevant safety instructions and legal requirements. Environmental compliance is part of your storage obligations and is essential to protect people, property, and the facility.
8. Abandoned Goods and Enforcement
If you fail to collect your goods by the end of the agreement or after a valid termination notice, we may treat the items as abandoned where the law permits. Before doing so, we will usually provide notice to your last known contact details and allow a reasonable period for collection or payment of outstanding sums. If the goods remain uncollected, we may sell, dispose of, or otherwise deal with them in line with the agreement and applicable law.Any proceeds from a permitted sale may be applied first to outstanding fees, expenses, and costs associated with storage, sale, removal, or disposal. If the proceeds are insufficient, you remain liable for the balance. Where items have no resale value or are unsafe to keep, we may dispose of them without sale if lawful to do so. We are not responsible for any loss resulting from your failure to act within the notice period.
We may also enforce our rights by withholding access, retaining goods, or taking such steps as are allowed under applicable law to recover arrears or protect the premises. These enforcement measures are intended to be reasonable and proportionate. They do not prevent us from pursuing other remedies available to us. Any failure by us to enforce a right immediately does not amount to a waiver of that right.
9. Data, Notices, and General Provisions
We will use personal information in connection with providing the storage service, managing the account, meeting legal obligations, and communicating with you about the agreement. We will handle personal data in accordance with applicable UK data protection law and our privacy practices. You must ensure that any data you provide is accurate and that you are authorised to share it where it relates to a third party.Any notice under these terms may be given by email, post, or other reasonable method using the contact details held on the account. A notice is deemed received in line with the method used and any applicable legal presumption. If you send us notice, you should keep evidence of dispatch. If we send you notice, it will be addressed to the latest details you have provided.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No delay or failure to exercise any right shall operate as a waiver unless expressly stated in writing. These terms, together with the booking confirmation and any written amendments, form the entire agreement between you and us regarding the storage services.
10. Governing Law and Jurisdiction
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer protections of your home jurisdiction may still apply where relevant. The storage agreement is intended to operate consistently with UK legal requirements and applicable consumer protection law.Any dispute that cannot be resolved informally will be subject to the jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If you are a consumer, you may also have rights to bring proceedings in your home jurisdiction where such rights cannot be excluded. We encourage customers to keep records of bookings, payments, notices, and inventory lists to help resolve any issue quickly and fairly.
By using Barnsbury Storage, you confirm that you have read, understood, and agree to these service terms and conditions. You accept responsibility for complying with the rules on booking, payment, cancellation, liability, waste handling, and lawful use of the storage space. These terms are designed to provide a reliable framework for storage services while protecting customers, property, and the wider community.