Storage Barnsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Barnsbury provides storage, handling, access, and related removal and transport services to consumers and business customers. By making a booking, using our facilities, or instructing us to provide any service, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person or business entering into an agreement with Storage Barnsbury.

Services means any storage, collection, delivery, packing, handling, removals, or associated services provided by Storage Barnsbury.

Goods means the items and property placed into storage, collected, transported, handled, or otherwise dealt with by Storage Barnsbury on your behalf.

Agreement means the contract between Storage Barnsbury and the Customer, comprising these Terms and Conditions and any written or electronic booking confirmation or service schedule we issue.

2. Scope of Services

Storage Barnsbury provides storage and related services, which may include short-term and long-term storage, removals, collections and deliveries, loading and unloading of vehicles, and assistance with packing or unpacking. The exact scope of Services will be as set out in our quotation or booking confirmation.

Any description of our Services on our website or in marketing materials is for general guidance only. Only the Services set out in your specific quotation or booking confirmation form part of the Agreement.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation for storage or removal services by contacting us or providing details of your requirements. Quotations are based on the information you provide, including but not limited to inventory size, access conditions, distance, duration of storage, and any special handling needs.

Quotations are not binding until accepted by you and confirmed by us in writing or electronically. We reserve the right to revise or withdraw a quotation if the information you provide is incomplete, inaccurate, or changes before the booking is confirmed.

3.2 Booking confirmation

A booking is only confirmed when we issue a written or electronic confirmation setting out the Services to be provided, the applicable charges, and any special conditions. We may require an initial payment or deposit before confirming your booking.

By accepting the booking confirmation, you warrant that you are legally entitled to enter into the Agreement, that you are the owner of the Goods or have authority from the owner, and that all information provided is complete and accurate.

3.3 Changes to bookings

You may request changes to your booking, including changes to dates, addresses, or the volume of Goods. We will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in additional charges, which will be notified to you in advance where practicable.

If we are unable to accommodate a requested change, the original booking and charges will continue to apply unless you cancel in accordance with the cancellation terms in these conditions.

4. Payments and Charges

4.1 Pricing and estimates

Charges for storage and removal services will be specified in your quotation or booking confirmation. Where an estimate is given based on an approximate quantity or description of Goods, the final charges may be adjusted to reflect the actual work undertaken and space used.

4.2 Payment terms

For storage, charges are usually payable in advance for the agreed period. For removal and transport services, payment is generally due before or on the day of service unless otherwise agreed in writing. The applicable payment schedule will be set out in your booking confirmation.

We accept payment by the methods stated in our booking confirmation or on our website at the time of booking. You are responsible for ensuring that payments reach us on or before the due date.

4.3 Late or non-payment

If you fail to pay any sum when due, we may, without prejudice to other rights:

Refuse access to your Goods or to our facilities until all outstanding sums are paid in full.

Suspend or cancel any planned removals, collections, or deliveries.

Charge interest on overdue sums at the maximum rate permitted by law, accruing daily until payment is made in full.

Exercise a lien over your Goods, meaning we may retain possession of them until all outstanding sums, including interest and any reasonable costs of enforcement, have been paid.

4.4 Lien and sale of Goods

If any sums remain unpaid for a period of time specified by applicable law after we have given you reasonable notice requiring payment, we may sell some or all of your Goods in accordance with applicable legal procedures. We will apply the proceeds of sale to discharge your outstanding liability and any reasonable costs of sale and storage, and will account to you for any surplus. If the proceeds are insufficient to cover all sums due, you remain liable for the balance.

5. Cancellations and Amendments

5.1 Your right to cancel

You may cancel your booking by notifying us in writing or electronically. The effective date of cancellation is the date we receive your notice.

For storage services, you may end the Agreement by giving us the notice specified in your storage agreement or by removing your Goods and settling all outstanding charges. No refunds will be made for unused portions of paid storage periods unless expressly stated in your booking confirmation or required by law.

5.2 Cancellation charges for removals and transport

For removals, collections and deliveries, the following cancellation charges may apply unless otherwise stated in your booking confirmation.

If you cancel more than a reasonable time before the scheduled service date, no cancellation fee may be payable.

If you cancel within a shorter notice period, we may charge a percentage of the quoted price to cover costs and lost capacity.

Where we have already incurred specific costs on your behalf, such as specialist equipment hire, permits, or packing materials, you will be responsible for these costs, in addition to any applicable cancellation fee.

5.3 Our right to cancel or suspend

We may cancel or suspend the Agreement or any part of the Services if:

You fail to make any payment when due.

You breach any material term of the Agreement.

We reasonably believe that the Goods contain prohibited items or that the Services may pose a risk to health, safety, property, or the environment.

Events beyond our reasonable control prevent us from providing the Services, in which case we will seek to reschedule where possible.

6. Customer Responsibilities

6.1 Information and access

You must provide accurate and complete information about the Goods, access conditions at collection and delivery addresses, parking restrictions, and any special handling needs. Additional charges may apply if the information provided is incomplete or inaccurate, or if access is more difficult than reasonably anticipated.

You must ensure that suitable access, parking, and permissions are available for our vehicles and personnel at agreed times. Any parking fines or third-party charges arising from failure to secure appropriate permissions may be charged to you.

6.2 Packing and preparation

Unless you have requested and paid for a packing service, you are responsible for properly packing and securing your Goods for transport and storage. This includes using suitable containers, wrapping fragile items, and clearly labelling any items requiring special care.

We are not responsible for damage arising from inadequate packing by you or third parties instructed by you.

6.3 Prohibited and restricted items

You must not store or ask us to handle any Goods that are illegal, dangerous, perishable, explosive, corrosive, flammable beyond normal household quantities, or otherwise unsuitable for storage or transport. This includes but is not limited to:

Illegal substances or items.

Firearms, ammunition, or weapons.

Gas cylinders, fuel, or other flammable liquids beyond household quantities.

Hazardous or toxic materials, including chemicals and asbestos.

Perishable foodstuffs or live animals.

If we discover prohibited items, we may remove, dispose of, or report them to relevant authorities as appropriate. You will be responsible for any costs or liabilities arising.

7. Waste and Environmental Regulations

7.1 Disposal of unwanted items

We are not a waste disposal facility. Any request that we dispose of or remove items as waste must be agreed in advance and may be subject to additional charges. We reserve the right to refuse to handle items that are classified as controlled, hazardous, or regulated waste, or that cannot lawfully be transported or disposed of through normal commercial channels.

7.2 Compliance with waste regulations

Where we agree to remove or dispose of items, we will do so in accordance with applicable waste management and environmental regulations. This may include using licensed waste carriers and approved facilities.

You warrant that any items you request us to dispose of do not contain hazardous or regulated substances beyond those disclosed to us, and that you have the right to dispose of them. You are responsible for any fines, penalties, or costs arising from inaccurate or incomplete information or from unlawful items placed in our possession.

7.3 Customer obligations

You must not leave waste or unwanted items in our facilities, communal areas, or surrounding locations unless expressly instructed or permitted. Fly-tipping or unlawful disposal is strictly prohibited. We may charge you the reasonable costs of removal, cleaning, and any penalties or charges imposed by third parties or authorities as a result of improper disposal linked to your use of our Services.

8. Liability and Insurance

8.1 Our duty of care

We will exercise reasonable care and skill in providing the Services, handling your Goods, and maintaining our facilities. However, certain risks are inherent in storage and removals, and our liability is limited as set out in this section.

8.2 Limits of liability

To the fullest extent permitted by law, we are not liable for:

Loss or damage arising from your own act or omission, including inadequate packing, incorrect information, or failure to secure insurance.

Loss or damage to items that are delicate, fragile, or of high value, unless specifically declared and accepted by us in writing.

Loss of profits, consequential or indirect loss, or loss of sentimental value.

Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable maximum amount per item or per consignment, as stated in your booking confirmation or any applicable insurance terms.

8.3 Customer insurance

You are strongly advised to obtain appropriate insurance for your Goods to cover risks during storage and transport, either through your own policy or, where available, through an insurance option we may facilitate. Any insurance arranged through us will be subject to separate policy terms and conditions, which you should read carefully.

8.4 Events beyond our control

We will not be liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, war, strikes or labour disputes, utility failures, or government restrictions. We will use reasonable efforts to mitigate the effects and resume Services as soon as reasonably practicable.

9. Access, Security and Conduct

9.1 Access to stored Goods

Where your agreement includes access to a storage unit or area, access will be permitted during our published access hours and subject to any security procedures in place. We may change access hours for operational or security reasons, giving reasonable notice where practical.

9.2 Security

We take reasonable measures to secure our premises and facilities. However, we do not guarantee absolute security. You are responsible for securing your individual storage area, including using appropriate locks where applicable, and for not sharing access credentials with unauthorised persons.

9.3 Customer conduct

You must conduct yourself, and ensure that anyone accompanying you conducts themselves, safely and respectfully while on our premises. You must comply with all health and safety instructions and must not cause nuisance, damage, or disruption to our staff, other customers, or neighbours.

10. Data Protection and Privacy

We collect and use personal data about you in order to provide our Services, manage our relationship, and comply with legal obligations. This may include your name, contact details, payment information, and records of your interactions with us.

We handle personal data in accordance with applicable data protection laws and in line with our privacy practices, which are available on request. By entering into this Agreement, you consent to the processing of your personal data for the purposes of administering the contract and delivering the Services.

11. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, providing full details of the issue. We will investigate and respond within a reasonable timeframe, seeking to resolve the matter amicably.

Nothing in this section affects your statutory rights as a consumer or your right to pursue legal remedies where applicable.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Barnsbury agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we may bring proceedings to recover unpaid charges in any other jurisdiction where you are resident or where your assets are located.

13. General Provisions

13.1 Variation

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Agreement, unless a later version is expressly agreed in writing.

13.2 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

13.3 No waiver

Our failure or delay in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

13.4 Entire agreement

These Terms and Conditions, together with your booking confirmation and any documented variations, constitute the entire agreement between you and Storage Barnsbury in relation to the Services, and supersede any prior understandings, representations, or agreements, whether oral or written.